NEW Vertical Access Bodysuits - perfect for feeding tubes, chest ports, and more!
NEW Bodysuits - for feeding tubes, chest ports, and more!

FAQs

  • Shipping & Returns
  • Orders
  • Sizing 
  • DOMESTIC SHIPPING

    Q: How long will it take for my order to ship/arrive?

    A: Orders ship out within 3-5 business days. Shipping normally takes between 1-7 business days, depending on the shipping method selected. **All Wonsie Brand orders ship from Australia and take an additional 1-2 weeks for delivery.

    INTERNATIONAL SHIPPING

    Q: Do you ship internationally?

    A: Yes, but please note that USPS First Class International Shipping does not include tracking once it leaves the United States. If you need international tracking, please select either USPS Priority Mail, UPS, or DHL shipping methods. Please note USPS Priority Mail only provides tracking to the following countries:

    Q: Will I be responsible for customs and import taxes?

    A: Occasionally, customers outside the US may have to pay customs and import taxes. While this rarely causes issues, we cannot be held responsible for any delays due to unpaid duties or customs fees.

    If you have another question, contact us using our quick online form.

  • Q: How do discounts work?

    A: Discount codes can be applied once you are at the checkout page. Only 1 discount code can be used at a time, customers are not able to use multiple discount codes in the same order.

    Q: How do I check the status of my order?

    A: When your order is shipped out, you will receive an email notification with the tracking information for your order. Sometimes it can take 24-48 hours from the time we create the label before the mail carrier updates the tracking information. For international orders, please read the information specific to international orders below!

    Q: Can I change the shipping address on an order I already placed?

    A: If you need to update your shipping address, please let us know immediately. Once we have sent you a tracking number for the order, we can no longer update a shipping address. We cannot be responsible for errors in the shipping address if the information was entered incorrectly in the order.

    Q: My tracking number is not working. What's going on?

    A: The tracking number is sent to you as soon as we print a shipping label, so it may take 24-48 hours before the package is scanned and shipped out by the mail carrier.

    If you have another question, contact us using our quick online form.

  • Q: How do I find my size?

    A: Sizing varies by product, so you can find sizing information on each individual product page. Keep scrolling through the images to see detailed information on sizing. If you still have a questions, just email us: hello@abiliteeadaptivewear.com

    Q: How do I measure my ostomy bag?

    A: Measure the width and length of your ostomy pouch (in inches) to find the Pouch Size. If your pouch empties at the bottom, measure the length with the tail rolled up. Then choose an opening size (diameter in inches) that will fit around the hard plastic ring of your specific ostomy pouch. The easiest way to find the right opening size is to place a ruler across the ring and measure at the widest point, as shown. If your pouch has a large oval-shaped flange, choose the Opening Size: "3.5" Oval." Still need help? Watch this short video.

    Q: Can I exchange an item for a different size?

    A: Absolutely! We will accept any unworn and unwashed items for exchange (see exceptions below). Just fill out the Return slip that came with your order, indicated what color or size you’d like in exchange, and ship the item back to the address on the Return slip. Unfortunately, we cannot provide prepaid return labels at this time, but we will cover the cost of shipping the exchanged item to you. Exceptions: we cannot accept exchanges or returns on custom items. If you are exchanging a screen-printed shirt, please email us first, as we order these through a third party.

    If you have another question, contact us using our quick online form.